How to make a claim

If you have an overseas medical emergency:

  1. As soon as possible contact CUSTOMER CARE on +61 (0) 2 8907 5953 and quote the policy number that is on your certificate of insurance;
  2. If the cost of medical treatment overseas is likely to exceed $1,000, or the equivalent in local currency, you must notify the emergency assistance team on the number above.
  3. If you lose or have stolen your luggage, travel documents or personal effects.Immediately (within 24 HOURS of the loss) report the loss or theft to the nearest police station and obtain a written police report. If necessary, replace the lost or stolen article/s with a similar item and keep the receipt of purchase. The claim must be reported within 31 days after the expiry of the trip during which the claim occurred. To report the claim (upon your return to Australia) contact Gallagher Bassett Services, AQ Travel Insurance claims Dept on +61 7 3005 1613, or complete and lodge a claim form. Please note policy limits may apply to claims in relation to money, unattended luggage and personal effects.
  4. All Claims need to be supported by original supporting receipts and documentation such as police reports, doctor’s reports, transport provider’s reports, receipts, valuations or proof of ownership.

To download a claim form Click Here

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